The Filmmaker Support:

Error - When I play The Filmmaker, I keep getting pop-up error messages involving the file “mscomctl.ocx”.  When I click OK, the game works perfectly, but the error keeps popping up.  Please help!
Solution - This error is the result of a missing file on your version of Windows.  The file "mscomctl.ocx" is a vital Windows component and not solely a part of this game.  It is common for this file to mistakenly get deleted when uninstalling games or applications.  Luckily, this can easily be fixed.  To correct the error, first search your drive for mscomctl.ocx to see if you have it.  If not you can download it from here: http://www.majorgeeks.com/files/mscomctl.zip.  The file should be placed in your WINDOWS\SYSTEM32 folder (or SYSTEM64 if you have a 64-bit operating system).  Once it is there click START-->RUN and type "regsvr32 mscomctl.ocx" (without quotes quotes) in the box and click OK.  (If you have a 64-bit operating system, then type regsvr64 instead.)  This should fix the problem.

 

Error - When I put The Filmmaker Install DVD in my drive, my anti-virus software alerts me that the setup.exe file contains malware!
Explanation - A few customers have reported this.  This is a false positive.  You can safely ignore this message and run the application.  If you would prefer not to, you can bypass setup.exe and install the game manually.  If you use Windows XP or Vista, then run “TheFilmmaker.exe”.  If you use Windows 7, then run “TheFilmmakerWin7.exe”.  Known anti-virus programs currently detecting setup.exe as malware are:  Avira.  If you use a different anti-virus software that has detected setup.exe as malware, please let me know.  I will update this list as needed.

Error - The Filmmaker demo won’t install or play on my system.
Solution - The demo is not compatible with Windows 7.  The full game, however, is!

Error - Video sequences don't play, I can hear the audio of the sequence but see no visuals, or I receive the following error when a movie sequence is about to play:  Error while attempting to play the following video file: <filename.avi>. Automation Error. Unspecified Error.
Solution - The Filmmaker requires the Mideo video codec to play.  When installing The Filmmaker, you are asked if you want to install the codec.  Uninstall The Filmmaker and reinstall it, choosing YES when asked to install the Mideo codec.  Your problem should be solved!

Error - Some puzzles do not work.
Solution - Many puzzles in the game use Adobe Flash.  If you are having trouble getting puzzles to work, then you simply need to install the Adobe Flash player, which is completely free and available via download here.

Error - I receive the following error message:  Error executing script. Make sure that the global variables do not have names that are reserved by the engine. The Scripting Engine returned the following error message: Invalid character.
Solution - Your PC’s native language is not English.  This can cause a conflict with The Filmmaker's scripting engine.  To fix the problem, switch the native language to English.

Error - After exiting the game on Windows Vista or Windows 7, I receive a pop-up error message involving the file flash.ocx and stating that the game may not have run properly.
Explanation - This message is a result of a different version of Flash being called from the game engine versus the one actively used in the Windows operating system.  You can safely ignore this message if it pops up; it will not harm the game or your computer in any way.  If your OS gives you the option to ignore this error in the future by confirming that the application did run properly, feel free to do so.

Error - Audio sometimes overlaps, stops abruptly, or cuts off before finishing when playing The Filmmaker on Windows 7.
Explanation - The Filmmaker, though fully playable on Windows 7, has some limitations due to incompatibilities with the operating system that will affect the audio engine.  If you are using Windows 7, then it is highly recommended that you play the game with captions on.

Error - The companion guide states that I should be able to rotate the individual pieces of the slider puzzle in the theater office, but I can’t figure out how!
Explanation - The companion guide was written prior to the completion of The Filmmaker’s beta testing period.  In the beta version of the game, players had to rotate the individual pieces of the slider puzzle in addition to positioning them correctly.  However, due to several bugs, this was removed from the final game.  By that time, the companion guides had already been printed.  Rest assured, rotating the pieces is not required to solve this puzzle, should you decide to attempt it.

Error - The game pauses for several seconds when loading video sequences, interrupting gameplay.  Is there any way to fix this?
Solution - Some video files are read off of the DVD.  On slower systems, it may take a few seconds for these videos to load.  If you would like, you can copy the entire contents of the game to your hard drive to speed up gameplay.  Please note, however, that doing so will take up an additional 2 GB of hard drive space.  To do this, follow these steps:
1.  Open Windows Explorer.
2.  Copy all files on the Game DVD to the Program Files\The Filmmaker\ folder (or whichever alternate folder to which you installed the game), placing each file in the same folder name on your hard drive as it is in on the DVD drive.  For instance, all files in the Frames folder on the DVD drive should go in the Program Files\The Filmmaker\Frames folder on your hard drive.
3.  In the Program Files\The Filmmaker\ folder, rename RunFromCD.dat to RunFromCD.old (or rename it to any other name).
4.  Run the game.  The DVD will not need to be in the drive, and the slowness should disappear!